SAP open support connection for a support session.

R/3 support connection for a support session.


A SAProuter connection to SAP (SAPserv X) has already been set up.
To setup the SAProuter connection - see Note 35010.

The procedure for setting up the R/3 support connection is divided into three sections:
- Setting up SAProuter.
- Maintaining the system data in the SAP Support Portal of the SAP Service Marketplace.
Note that SAP employees can ONLY log on to servers that are maintained in the system data.
- Setting up the service in the SAP Support Portal of the SAP Service Marketplace and opening the service connection.


Setting up SAProuter:
- Check with which route permission table 'saprouttab' the used SAProuter works.
Create an entry of the type:
P
Example:
P 147.204.2.5 10.10.10.10 3200

or for SNC encryption (SAPserv2):
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE"

Example:
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 10.10.10.10 3200
in the corresponding table.

Instance number: Instance number, under which the R/3 system is accessible on this server. This number is NOT 3299, but in most cases 3200 or 3201. You can also maintain several instances.

- Read the changed table in the SAProuter with the command 'saprouter - n ' or restart the SAProuter.
- Check whether the SAProuter can reach the target host (IP address or, if necessary, host name) on the corresponding port of the application. If not, set up the network accordingly. Note that only the current SAProuter software supports all services. If necessary, update your SAProuter software.


Maintaining the system data in the SAP Support Portal of the SAP Service Marketplace:

System data maintenance:
- Log on to the SAP Support Portal, http://service.sap.com/serviceconnection).
- Choose 'Manage connections'.
- Select the desired system by clicking the system ID.
- Choose 'Display system data' (in the lower part of the screen).
- Select the 'DB server' or 'Application server' tab.
- Choose 'Create server'.
- Enter the required data (IP address in particular). Note that the entries for the additional SAProuter are only needed if two SAProuters are to be used in a row on your side.
- Save the entries.

Creating the service and opening the connection:
- Log on to the SAP Support Portal, alias 'serviceconnection' (URL: http://service.sap.com/serviceconnection).
- Select the desired system by clicking the system ID

Creating the service:
- Choose 'Manage services'.
- Select the service R/3 Support by clicking the icon in front of the service name.
- Choose a contact person.
- Copy the selection using the 'Save' button at the end of the list.
- Press the back button to go back to the view 'Service connections - System SID'

Opening the connection:
- Use the 'Manage connections' button to display the list of the active services.
- Click the icon in front of the service to open the corresponding service connection. You can maintain the contact person manually or make a selection from the registered contact persons.



If you have any questions about the setup of the connection or the testing of the set up connection, open a message under the component XX-SER-NET-HTL.